Simple Stack

Move from Square Appointments to GlossGenius

Checked Nov 2, 2026. Every step below comes from the vendors' own help pages, linked under each step. Screens and prices change, so check the linked page before you start.

How long it takes

GlossGenius says its Data Transfer team takes 2 to 6 business days, depending on where your data is and how much there is.

1. Ask GlossGenius for a data transfer

• GlossGenius's team does the import for you. Fill out its Data Transfer Request form (linked from the help page below).
• Your GlossGenius account must be active (trial or paid), not canceled or paused.

Source: support.glossgenius.com/en/articles/184-how-to-request-a-data-transfer

2. Export your data from Square

These steps are from GlossGenius's help page for Square. If Square's screens look different, Square Support can help.

• Clients: Square Dashboard > Customer Directory > Import/Export > Export Customers > All Customers > Export > Download.
• Upcoming appointments: Square Dashboard > Appointments > Settings > History > Export. Repeating appointments are not in this file, so list them for the GlossGenius team yourself.
• Products: Items & Orders > Items > Item Library > Export Library > Export as CSV.
• Services: Items & Orders > Items > Service Library. Take photos of the list, or copy it into a spreadsheet. Tell the team which services should show on your booking site.

Source: support.glossgenius.com/en/articles/1025-how-to-export-your-data-from-square

What GlossGenius can and can't bring over

• Can: client contact info and notes, services, products, upcoming appointments, past appointment history, packages, and reviews.
• Can't: past orders, payment details from past visits, clinical charts, deposit rules on services, client card details, client photos, service and product images, past expenses, and gift cards.
• Imported past appointments are view-only. They don't show on your calendar or in reports, and clients get no texts or emails about them.
• Past appointments are matched to clients by email, then phone. Ones with no match are not imported.

Source: support.glossgenius.com/en/articles/184-how-to-request-a-data-transfer

Before you cancel Square

• Keep your Square account open until the GlossGenius team says the transfer is done and you've checked your clients and upcoming bookings.
• Card details don't transfer. Plan to collect cards again for clients who keep one on file.

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